FAQs
Q. I want to cancel or change my reservation.
You’re free to change or cancel up to 1 day before your reservation date. Same-day reservations cannot be changed after 30 minutes.
Q. Where can I view my reservation history?
After logging in, you can find it in My Page – Booking History.
Q. What kind of experience can I have at L'Etoile Hongdae?
It’s an experience that lets you try different scents, choose the one that works for you, and co-create your own scent through a conversation with a perfumer.
Q. How are RETTRE's scents created?
Each store is curated based on tons of customer responses and data.
Q. Can I change my address before the letter arrives?
Letters cannot be redirected or destroyed in the process.
Q. What's it like to receive a letter a year later!
The RETTRE PROJECT is a project that delivers a letter containing precious memories and the location of the day back to you one year later. You can write and receive letters to each other or send them from your current self to your future self. RETTRE PROJECT can only be sent to addresses in Korea.
Q. What is the perfume capacity of the Hongdae branch?
At the Hongdae branch, you can choose 50ml and 100mL capacities.
Q. I don't know much about perfume. Which class should I choose?
If you’re new to fragrance, or if you prefer a more popular scent that anyone can comfortably wear, our Create Your Own Perfume class is for you. If you’re looking for a more personalized and in-depth experience with Nichi scents, we recommend the Rétre Nichi Perfume Class.
Q. I have a large group, how do I make a reservation?
Since the capacity of each branch varies, please contact us via Naver Talk or Instagram DM for reservations of 18 people or more at Hongdae branch.
